Response#

What you do when an alert arrives. This is the one page every member should have read.

Call 062 or 112 first#

If the situation needs the authorities, they get called before anything else, and the caller says so in the group so five people don’t ring the same operator. Escudo supplements them and never replaces them. Every alert carries both numbers for that reason.

Say whether you’re going#

One word in the group. It tells the person in trouble that help is coming, and it stops both failure modes of a leaderless network: everyone assuming somebody else went, and eleven people arriving in one kitchen.

If nobody has answered in a couple of minutes, ring the nearest member. Their phone is on silent.

Help from somewhere safe#

Open the door, put the light on, wait at the road for the ambulance, move the car, keep the person warm and talking. Observe, report, help — never intervene, pursue or detain. Nobody enters a burning building; nobody confronts anybody.

Making yourself visible from a safe distance is the whole intervention, and it’s the one that works.

Describe behaviour and vehicles, never people#

Plate, make, colour, direction, what someone did. Never ethnicity, nationality or origin — it is unlawful under LO 4/2015 and the GDPR, and it is also simply useless to the Guardia Civil.

No photographs of people, in the group or anywhere else. The AEPD fines for this are real, and they land on the person who posted.

Nothing from an alert gets repeated outside the group. Somebody’s worst night is not village conversation.

If it was nothing#

Press False alarm and stop worrying about it — here’s why.